FAQ's
Please note that there is a $25 cancellation fee if you cancel in less than 24 hours. This fee is because we have held that spot for you and it was not available to any other clients and possibly preventing our cleaner from working.
We provide all the equipment and supplies necessary for the cleaning. This includes the vacuum, cleaning supplies, mops , brooms, feather duster, micro fiber cloths, pads, terry cloth towels. If you have cleaning product preferences that we do not carry, please leave the products available to the cleaner.
Tipping is completely optional but is greatly appreciated. If you are not sure how much to tip it is customary for clients to tip between 10% and 15% on average.
Yes our minimum payment is $90. We have to have a minimum payment in place to provide a fair wage to our cleaners drive time and effort for arrival.
We guarantee our work. If for any reason you are not satisfied with the job we will gladly come back free of charge to make it right. We take a lot of pride in our cleanings and want nothing more than for you to get the cleaning you deserve.
If you wish to request a specific cleaner we will assign them to your home. In the event that they are not able to come to work on the day of your cleaning we will notify you that another cleaner will be there.
We accept checks (payable to A New View Cleaning Service ASHLY GUARDINO or SAVANNAH BRAWNER), cash, Zelle, Venmo, Apple Pay, Cash app. An invoice will be sent to you at the completion of your service.
No, you do not need to be present if you wish for the cleaning. If you are not able to meet the cleaner to let them in please let us know how they will get in your home. If you would like to have the office hold a key for all future cleanings or have any special instructions on how to let the cleaner in please feel free to give the key to the cleaner or let the cleaner/office know any details.
We ask (unless discussed prior) that you have all dishes done ahead of time so that our staff can get to your sink and around the kitchen. If you wish to have sheets changed please have a set on or near the bed.
All of our staff go through a rigorous training regimen. We do ask that you please put away any irreplaceable items and money when the cleaners arrive to protect yourself and our staff for any confusion in the event of lost items.
We are open Monday through Friday. Are morning cleanings start 9:30 am and afternoon homes start between 12:30 and 1:00 pm depending on the size of your home and
availability. Weekends are optional for the cleaners to work so these are a case by case cleaning. We are occasionally able to accommodate cleanings on Saturday.
All additional services such as cleaning blinds, wiping walls, cleaning windows reachable by step stool, sweeping the patio/garage, cleaning the inside of the fridge or oven and any other request you may have is charged per duty requested, Please let us know ahead of time before your cleaning so we can adjust the calendar time and come prepared.
